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Believe Supported Living – CQC‑Compliant Website & Online Presence

Overview

Believe Supported Living is a small but growing domiciliary care business dedicated to providing high‑quality support services to vulnerable adults within the community. As part of their expansion and commitment to transparency, professionalism, and regulatory compliance, Believe Supported Living recognised the need for a modern, accessible, and fully CQC‑compliant online presence. Their goal was to build trust with service users, families, and regulatory bodies through a secure, easy‑to‑navigate website that clearly communicates the services they offer.

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The Challenge

Before engaging with us, Believe Supported Living faced several obstacles:

  • No existing website or digital presence, making it difficult for potential clients or family members to verify their services.
  • CQC compliance requirements for communication, safeguarding information, service statements, contact accessibility, and data protection were not being met online.
  • Limited in‑house technical expertise to develop and maintain a secure and professional website.
  • A need for fast implementation to support business growth and upcoming compliance reviews.
  • Concerns about the security and privacy of sensitive care‑related information presented online.

The Solution

We partnered with Believe Supported Living to design, build, and launch a fully CQC‑compliant website that aligns with industry standards, accessibility requirements, and best practices for safeguarding information. The solution included:

1. Website Design & Build

  • Created a clean, modern, and user‑friendly website tailored to Believe Supported Living’s brand identity.
  • Ensured WCAG‑aligned accessibility for users of all abilities.
  • Built structured service descriptions, emergency contact flows, and feedback channels.

2. CQC Compliance‑Aligned Content

  • Included required regulatory information such as:
    • Statement of Purpose
    • Service User Charter
    • Safeguarding & Complaints Policies
    • Transparency on recruitment, training, and DBS processes
  • Added an easy-to-access section for CQC inspection reports and ratings (with future updates in mind).

3. Security & Data Protection

  • Implemented GDPR‑compliant contact forms and privacy notices.
  • Added SSL encryption, secure hosting, and spam/abuse protection measures.
  • Ensured data processing workflows align with care-sector best practices.

4. Ongoing Support & Maintenance

  • Provided regular website updates, security patching, uptime monitoring, and content support.
  • Offered staff training on updating content and managing enquiries securely.